Brown University Health
Clinical Call Center Representative Urology (Medical Assistant)
Brown Health Medical Group · Full-time · Posted Oct 19, 2026
- Education
- High school diploma or GED; graduate of a Medical Assistant Program, certification preferred.
About the job
Serves as the first point of contact for patients, handling inquiries, scheduling appointments, maintaining records, and coordinating communication with healthcare staff.
What you'll do
- Respond to patient inquiries across phone, email, and other channels; provide information and address concerns.
- Schedule appointments, confirm insurance details, and route calls to appropriate healthcare staff.
- Maintain accurate patient information in the EMR system and advocate for callers’ needs.
What they ask for
- High school diploma or GED.
- Knowledge of medical terminology.
- Ability to communicate effectively and maintain professional relationships.
- Knowledge of common safety hazards and precautions for maintaining a safe work environment.
Nice to have
- Graduate of a Medical Assistant Program; certification preferred.
- Previous call center experience preferred.
Pay
$18.13-$29.90 (base salary)
Tools
EMR
Model-written summary · the original posting is authoritative