Brown University Health
Customer Service Rep
The Miriam Hospital · Full-time · Posted Oct 27, 2026
- Experience
- At least one year of related experience and/or training, or an equivalent combination of education and experience, with medical terminology gained through a healthcare environment.
- Education
- High school diploma or general education degree (GED).
About the job
Handles customer inquiries and service orders, gathers patient and insurance information, coordinates authorizations and paperwork, and supports customer service operations for healthcare services.
What you'll do
- Answers calls and inquiries, explains available services, receives service orders, and addresses customer complaints.
- Intakes and records patient information, checks supply availability, and evaluates medical necessity and insurance authorizations.
- Generates service, delivery, billing, and activity-report paperwork while monitoring workflow and supporting quality improvement.
What they ask for
- High school diploma or GED.
- Proficient computer use.
- Ability to document medical information and communicate with physicians, clients, insurers, and colleagues.
- At least one year of related experience and/or training, or an equivalent combination of education and experience, with medical terminology gained through a healthcare environment.
Nice to have
- Experience in a call center environment.
Pay
$18.00-$25.82 (base salary)
Model-written summary · the original posting is authoritative