Brown University Health
HR Service Center Representative
Brown University Health · Full-time · Posted Sep 28, 2026
- Experience
- Demonstrated customer service experience required; no number of years stated. Human resources experience preferred.
- Education
- Associate degree or equivalent experience required.
About the job
Serves as the frontline HR contact for employees, answering questions, resolving issues, and guiding them through HR processes and benefits.
What you'll do
- Respond to employee and manager inquiries about HR policies, benefits, procedures, and employment matters; assist with HR tasks and HRIS transactions.
- Document interactions and resolutions in an electronic case management tool, and escalate cases when needed.
- Educate employees about HR programs and benefits while protecting confidential information and supporting a positive employee experience.
What they ask for
- Associate degree or equivalent experience.
- Demonstrated customer service experience; relevant transferable skills and/or education may be considered.
- Strong written and verbal communication, critical thinking, and attention to detail.
- Proficiency with Microsoft Office 365 applications and ability to maintain confidentiality.
Nice to have
- Human resources experience.
- Experience with HR information systems and demonstrated understanding of HR policies and practices.
Pay
$23.11-$38.16
Tools
Microsoft Office 365, HR information system, electronic case management tool
Model-written summary · the original posting is authoritative