Brown University Health
Patient Service Rep
Brown Health Medical Group Primary Care · Full-time · Posted Oct 29, 2026
About the job
Handles patient calls, schedules appointments, routes messages, and documents patient interactions for Brown Health Medical Group Primary Care.
What you'll do
- Answers and manages incoming calls, routes patient matters, and coordinates communication about high-risk patients.
- Schedules appointments and verifies patient demographic and pharmacy information.
- Documents interactions in the electronic medical record and protects patient privacy in accordance with confidentiality requirements.
Pay
$18.13-$29.90 USD (base salary)
Tools
electronic medical record (EMR), multi-line phone system, HIPAA
Model-written summary · the original posting is authoritative