Brown University Health
Patient Service Representative - Concierge Medicine
Brown Health Medical Group Primary Care · Hybrid · Full-time · Posted Jul 22, 2026
- Experience
- 2-4 years of experience in a healthcare administrative, front desk, or customer service role.
- Education
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
About the job
Serves as the main patient contact for a concierge medicine program, coordinating access, scheduling, care-related follow-up, and membership support.
What you'll do
- Provide responsive, high-touch service to patients across phone, email, text, and in-person interactions.
- Coordinate provider appointments, referrals, testing, and follow-up; maintain accurate patient records in the EMR.
- Support patient onboarding and membership inquiries while maintaining confidentiality and an organized front office.
What they ask for
- High school diploma or equivalent.
- 2-4 years of experience in a healthcare administrative, front desk, or customer service role.
- Exceptional customer service and interpersonal skills, with strong organizational, time-management, and communication abilities.
- Proficiency with EMR systems and standard office technology.
Nice to have
- Associate or bachelor’s degree.
- Experience in concierge medicine, private practice, or hospitality-driven environments.
Pay
$18.13-$29.90 (USD; pay range; base salary or total pay not specified)
Tools
EMR
Model-written summary · the original posting is authoritative