Brown University Health
Senior IT Operations Center Analyst
$68K–$112K
Brown University Health · Senior · Full-time · Posted Sep 28, 2026
- Experience
- 6 or more years’ experience; four additional years of related experience may substitute for a degree.
- Education
- Bachelor's degree or four additional years of related experience in lieu of a degree.
About the job
Maintains availability and performance of network, infrastructure, and applications; provisions network services; and supports technical teams through monitoring, troubleshooting, automation, and process improvement.
What you'll do
- Configures and administers monitoring software and key performance metrics for network infrastructure and applications.
- Troubleshoots network, infrastructure, server, and application issues; restores service, identifies root causes, and documents mitigation strategies.
- Develops process improvements, automation, technical diagrams, and procedures, and provides high-level technical support.
What they ask for
- Bachelor's degree or four additional years of related experience in lieu of a degree.
- 6 or more years’ experience in a technical capacity supporting network, infrastructure, or application configuration.
- Experience installing, maintaining, documenting, and configuring complex network infrastructure.
- Experience with Solarwinds NMS, WAN, remote office network communication infrastructure, in-depth network troubleshooting including captures and Wireshark analysis, Windows Server 2012/2016, and virtualization (Citrix, VMware).
Nice to have
- Prior experience as team lead.
- CCNA, MCSE, ITIL, or CompTIA Network certifications.
Pay
$67,724.80-$111,716.80 (base salary)
Tools
Solarwinds NMS, WAN, Wireshark, Windows Server 2012/2016, Citrix, VMware
Model-written summary · the original posting is authoritative