Brown University Health
Service Desk Analyst
Brown University Health · Full-time · Posted Oct 27, 2026
- Experience
- Two years in computer operations, PC Help Desk support, or network administration.
- Education
- Equivalent to a high school diploma.
About the job
Provides first-level troubleshooting and support for reported systems and applications problems, tracking issues through resolution and keeping customers updated.
What you'll do
- Log and troubleshoot systems and applications problems; refer issues for a network technician site visit when needed.
- Track problems, update customers, and verify successful resolution.
- Participate in required committees and follow hospital and departmental quality, safety, environmental, and infection-control policies.
What they ask for
- Knowledge of computer operations or networks.
- Two years of experience in computer operations, PC Help Desk support, or network administration.
Pay
$19.97-$32.96 (base salary; currency not stated)
Model-written summary · the original posting is authoritative