Brown University Health
Sr UC Analyst
Brown University Health · Senior · Full-time · Posted Oct 14, 2026
- Experience
- Six years of increasingly responsible related work experience in telephony voice systems, including at least four years of related VOIP and unified communications experience.
- Education
- Equivalent to a Bachelor’s degree in Computer Science, Electrical Engineering, IS, or related field preferred; a combination of related certification and experience may substitute for a degree.
About the job
Builds, deploys, and supports enterprise unified communications infrastructure, telephony services, and contact center technologies across Brown University Health locations.
What you'll do
- Build, deploy, provision, and troubleshoot unified communications systems, VOIP and analog services, phone sets, and voicemail.
- Provide operational and project support, including infrastructure monitoring, maintenance, documentation, and inventory management.
- Support call center telephony, provide on-site field services, and mentor junior staff.
What they ask for
- Solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies, and protocols.
- At least four years of related experience with VOIP and unified communications systems.
- Ability to travel to Lifespan locations; off-hours on-call coverage may be required.
Nice to have
- Equivalent to a Bachelor’s degree in Computer Science, Electrical Engineering, IS, or related field preferred; related certification and experience may substitute for a degree.
- Current Cisco Voice certification (CCENT, CCT) and other relevant technologies.
Pay
$34.20-$56.42 (base salary; currency not stated)
Tools
Cisco Voice, CCENT, CCT, TDM, VOIP, voice gateways IP
Model-written summary · the original posting is authoritative