Browserbase
Technical Customer Success Manager (TCSM)
$140K–$160K
San Francisco · On-site · Manager · Full-time · Posted Aug 21, 2026
- Experience
- 2+ years in Customer Success, Solutions Engineering, Sales Engineering, or similar roles.
About the job
Own customer relationships after sale, helping customers implement, adopt, renew, and expand their use of Browserbase.
What you'll do
- Manage the post-sale lifecycle, including onboarding, renewals, expansion, and at-risk account recovery.
- Debug customer issues, improve workflows, and partner with Product and Engineering on customer feedback.
- Build customer success processes and run quarterly and executive business reviews.
What they ask for
- 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles.
- Technical aptitude discussing APIs, infrastructure, and developer workflows.
- Track record of driving retention and expansion in a high-growth environment.
- Strong relationship-building and communication skills, including developer-to-developer communication.
Nice to have
- Experience with web automation frameworks such as Stagehand, Playwright, or Selenium.
- Experience with developer tools, AI infrastructure, technical SaaS products, or executive QBRs/EBRs.
Pay
$140K – $160K (base salary)
Tools
APIs, Stagehand, Playwright, Selenium
AI focus
Supports customer adoption of Browserbase, a platform providing headless browser infrastructure for AI automations that interact with websites.
Model-written summary · the original posting is authoritative