Bugcrowd
Customer Experience Manager II (CEM II) - Federal
$83K–$114K
Remote - US +1 · Remote · Manager · Full-time · Posted Aug 28, 2026
- Location
- Remote - US
United States - Experience
- 3+ years; no alternatives stated.
About the job
Manages Federal and State and Local customer accounts, guiding customers through onboarding, adoption, renewal, and expansion of Bugcrowd’s cybersecurity platform and services.
What you'll do
- Build customer relationships and success plans, and act as the primary customer advocate throughout the lifecycle.
- Drive product and service adoption, monitor account health and risks, and lead business reviews focused on customer outcomes.
- Partner with internal teams to support customer needs and manage renewals, retention, and account growth.
What they ask for
- 3+ years in Customer Success, Customer Experience, Account Management, or a related customer-facing role within cybersecurity or SaaS.
- Experience working with Federal Government, DoD, intelligence, civilian agencies, or Federal contractors.
- Strong understanding of cybersecurity and Federal organizational challenges.
- Experience managing complex enterprise accounts with multiple stakeholders.
Pay
$83,200 - $114,400 USD base salary
Model-written summary · the original posting is authoritative