Bugcrowd
Customer Support Engineer
$60K–$74K
Remote - US +1 · Remote · Full-time · Posted Oct 29, 2026
- Location
- Remote - US
United States - Experience
- 0–2 years in a technical support, customer-facing, or technology-adjacent environment.
About the job
Provides initial technical support to Bugcrowd customers and researchers using its Security Knowledge Platform, resolves common issues, and documents solutions.
What you'll do
- Handle customer and researcher questions through tickets, email, and video, resolving standard L0–L2 technical issues.
- Apply known workarounds and document repeatable solutions in the Knowledge Base.
- Help improve internal workflows and documentation, with guidance from senior team members.
What they ask for
- Familiarity with command-line tools such as Bash, SSH, and grep.
- Foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
- Strong written and verbal communication skills, including clear professional documentation.
- Solutions-oriented problem solving, time management, composure under pressure, and urgency.
Nice to have
- Interest in cybersecurity concepts, vulnerability types, or ethical hacking.
Pay
$59,520 - $74,400 USD base salary
Tools
Bash, SSH, grep, Jira, SAML, APIs, SSO/2FA
Model-written summary · the original posting is authoritative