Implementation Consultant II, Lender

What you'll do

• Manage complex client implementation scope, risks, timelines, escalations, and outcomes.
• Translate client goals and lending workflows into implementation plans; coordinate with client stakeholders and internal teams.
• Improve and standardize implementation processes, communicate delivery insights, support junior colleagues, and use AI tools to enhance work.

What they ask for

• 2–4 years of experience in SaaS implementation, professional services, or enterprise project delivery.
• Demonstrated ability to deliver complex, concurrent client implementations on time and achieve measurable client outcomes.
• Strong client communication and relationship management skills, including working with senior stakeholders.
• Experience with enterprise software implementation methodologies (Agile, Waterfall, or hybrid approaches).

Nice to have

• Experience with or knowledge of community banks or credit unions, lending operations, construction lending, draw management, or loan administration.
• Experience supporting software implementations, client onboarding, customer success, professional services, or complex cross-functional projects.

Pay

$90,000 - 115,000 USD per year (base salary); bonus potential (amount not stated)

Tools

AI tools, Agile, Waterfall, project management tools, CRM systems, analytics platforms

AI focus

Use AI for project planning, client communication, risk identification, drafting, analysis, summarization, problem-solving, workflow automation, and decision support; share effective use cases with the team.