Buzz Solutions
Customer Success Manager (Southeast)
Remote +1 · Remote · Manager · Full-time · Posted Aug 14, 2026
- Location
- Remote
Remote, US - Experience
- 6–8 years of experience in a SaaS Customer Success role.
- Visa sponsorship
- Buzz Solutions does not provide Visa sponsorship for work authorizations in the United States at this time.
About the job
Own post-sale relationships with electric utility customers, drive platform adoption and retention, identify expansion opportunities for Sales, and advocate for customer needs internally.
What you'll do
- Manage customer onboarding, engagement, training, account health, and efforts to improve adoption and customer outcomes.
- Run customer reviews and executive check-ins, demonstrate ROI, and identify at-risk accounts and expansion opportunities.
- Represent customer needs to internal teams and influence product priorities and the roadmap.
What they ask for
- 6–8 years of experience in a SaaS Customer Success role.
- Direct electric utility industry experience, or experience selling and supporting technology into utilities, with working familiarity in relevant utility operations or planning.
- Ability to discuss AI and computer vision concepts, including model performance, false positives and negatives, and confidence thresholds.
- Experience working in Salesforce and other enterprise-level systems.
Tools
Buzz platform, Salesforce, AI, computer vision
AI focus
Help utility customers adopt AI-based inspection workflows; discuss computer vision model performance, false positives and negatives, and confidence thresholds, and set accurate expectations.
Model-written summary · the original posting is authoritative