Buzz Solutions
Customer Support Specialist (Pacific time zone)
WestCoast +1 · Remote · Full-time · Posted Oct 13, 2026
- Location
- WestCoast
Remote, US - Experience
- 3–4+ years in customer support or technical support.
- Visa sponsorship
- Buzz Solutions does not provide sponsorship for work authorization in the United States at this time.
About the job
Handles customer technical support requests, troubleshoots issues, coordinates escalations with Engineering, and improves support documentation and processes.
What you'll do
- Manage inbound support requests, primarily through Salesforce cases, and resolve or escalate customer issues.
- Replicate bugs and create detailed Jira tickets for Engineering; track CSAT, first response time, and resolution time.
- Create and maintain support documentation and processes in SharePoint/Microsoft 365 and Confluence.
What they ask for
- 3–4+ years of customer support or technical support experience.
- Experience using Jira for issue tracking and bug replication.
- Experience creating and maintaining support documentation and processes.
- Proficiency with Microsoft 365 tools.
Nice to have
- Experience with Salesforce Case Management/Service Cloud.
- Experience with AI tooling such as Claude or GPT; familiarity with Confluence.
Tools
Salesforce, Jira, SharePoint, Microsoft 365, Confluence, Claude, GPT
AI focus
AI tooling is listed as a preferred skill (e.g., Claude, GPT); no specific AI work is described.
Model-written summary · the original posting is authoritative