Buzz Solutions
Head of Customer Success
Remote +1 · Remote · Director · Full-time · Posted Sep 29, 2026
- Location
- Remote
Remote, US - Experience
- 8+ years in SaaS Customer Success; team leadership or management experience required.
- Visa sponsorship
- Buzz Solutions does not provide Visa sponsorship for work authorizations in the United States at this time.
About the job
Leads post-sale relationships with electric utility customers, drives adoption and retention, and builds the Customer Success function as the company scales.
What you'll do
- Own customer relationships, onboarding, training, adoption, ROI, retention, and recovery of at-risk accounts.
- Identify expansion opportunities with customers and Sales, and advocate for customer needs in product roadmap decisions.
- Build Customer Success processes, playbooks, and metrics; lead and grow the team as the customer base expands.
What they ask for
- 8+ years of experience in a SaaS Customer Success role.
- Experience leading or managing a Customer Success team, formally or through team leadership or mentorship.
- Track record of building Customer Success processes from scratch, including onboarding, health scoring, QBRs, escalation paths, and playbooks.
- Direct electric utility industry experience, or experience selling and supporting technology into utilities.
Nice to have
- Experience at an early-stage or venture-funded startup, particularly as an early Customer Success team member.
- Background in AI, machine learning, or geospatial/imagery-based software products; or experience converting pilots into enterprise deployments.
Tools
Salesforce, AI, computer vision
AI focus
Discuss AI and computer vision with technical customers, including model performance, false positives and negatives, and confidence thresholds; ramp up on AI-based inspection workflows.
Model-written summary · the original posting is authoritative