ByteDance
Global FOC Shift Supervisor - Data Center Infrastructure
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years in data center infrastructure O&M.
- Education
- Bachelor's degree or above preferred in a related technical discipline; equivalent hands-on O&M experience may also be considered.
About the job
Oversees global data center infrastructure operations, maintenance, emergency response, risk management, and operational quality across multiple regions.
What you'll do
- Coordinate remote emergency support, on-site teams, and business stakeholders during service disruptions; manage O&M risks through escalation and follow-up.
- Roll out and supervise O&M systems and standards, guiding on-site teams in routine operations.
- Monitor regional O&M metrics, audit processes, optimize service quality, and support infrastructure platform capabilities such as data ingestion, governance, and alarm management.
What they ask for
- 3+ years of experience in data center infrastructure O&M.
- Familiarity with relevant emergency management procedures.
- Effective communication and collaboration with global teams, vendors, and partners; ability to coordinate resources and respond to unexpected faults and emergencies.
- Sound logical thinking, responsibility, and skills with office and data tools; able to maintain workflows and technical documentation.
Nice to have
- Bachelor's degree or above in a relevant technical discipline; equivalent hands-on O&M experience may also be considered.
- Experience with data center infrastructure O&M systems, KPI tracking, data analysis, fault troubleshooting, or global cross-team coordination.
Model-written summary · the original posting is authoritative