Calendly
Staff Product Manager, Intelligent Customer Experience
$198K–$300K
Remote - US +1 · Remote · Staff · Full-time · Posted Sep 9, 2026
- Location
- Remote - US
Remote - Experience
- 10+ years of varied PM experience across startups and scaled companies.
- Visa sponsorship
- Must be authorized to work lawfully in the United States; Calendly does not engage in immigration sponsorship.
About the job
Owns Calendly’s company-wide intelligent customer experience roadmap, improving AI-powered support, automated issue resolution, human escalations, and customer outcomes.
What you'll do
- Set the strategy, roadmap, and outcome measures for intelligent customer experience, including AI support quality and automated resolution.
- Build measurement and observability for agent quality, resolution rates, customer experience cycle time, escalation routing, and satisfaction.
- Coordinate across product, engineering, support, and other teams to improve supportability and turn customer issues into product and engineering actions.
What they ask for
- 10+ years of varied product management experience across startups and scaled companies, including building 0-to-1 platforms or capabilities adopted by internal teams.
- Direct experience with AI-powered agents and/or conversational agents.
- Track record of driving cross-functional standards or platform adoption without direct authority.
- Authorized to work lawfully in the United States; Calendly does not provide immigration sponsorship.
Nice to have
- Experience partnering with GTM and R&D stakeholders, ideally in B2C and/or B2B SaaS or a product-led-growth environment.
Pay
$237,305 — $300,121 USD (annual base salary); $217,530 — $275,111 USD (annual base salary); $197,754 — $250,101 USD (annual base salary)
AI focus
Lead AI-powered customer support, improve agent answer and resolution quality, automate issue resolution, and define AI quality measures and failure modes.
Model-written summary · the original posting is authoritative