Cambio
Customer Success Lead
New York City +2 · Hybrid · Full-time · Posted Aug 7, 2026
- Location
- New York City
San Francisco
Toronto - Experience
- 5+ years in customer success, account management, or a related field; specifically, 2+ years working with customers on climate / sustainability reporting.
- Visa sponsorship
- Authorization to work in the United States or Canada is required.
About the job
Leads Cambio’s customer success program for enterprise real estate customers, overseeing relationships, onboarding, data quality, sustainability reporting, retention, and account growth.
What you'll do
- Lead customer relationships, onboarding, customer success teams, and data quality assurance.
- Support customers’ platform-integrated sustainability reporting and use feedback and metrics to improve customer outcomes.
- Drive customer satisfaction, retention, renewals, expansion, and delivery of customer pilots in collaboration with sales, product, and engineering.
What they ask for
- 5+ years in customer success, account management, or a related field, including 2+ years working with customers on climate or sustainability reporting.
- Familiarity with building energy benchmarking, real estate reporting metrics, or other energy-related experience.
- Strong analytical skills to create, manage, and interpret complex reports and data sets, with high attention to detail.
- Proven customer relationship management and experience leading a customer success team or similar role.
Nice to have
- Familiarity with regulatory environments related to real estate or sustainability.
- Other spoken languages.
Tools
Cambio platform, GRESB, TCFD, CDP
Model-written summary · the original posting is authoritative