Campfire
Customer Success Manager
$100K–$170K
New York · On-site · Manager · Full-time · Posted Dec 9, 2025
- Experience
- 3+ years of Customer Success or Account Management experience in B2B SaaS.
- Education
- Bachelor’s degree or equivalent experience.
About the job
Own post-implementation customer success for a portfolio of Campfire customers, driving adoption, retention, measurable value, and account growth.
What you'll do
- Manage customer relationships, account health, renewals, QBRs, and success planning.
- Lead customer enablement and feature rollouts; optimize workflows and help customers realize value.
- Partner with Implementation, Product, Support, and Sales on customer issues, feedback, and expansion opportunities.
What they ask for
- 3+ years of Customer Success or Account Management experience in B2B SaaS.
- Strong technical aptitude and ability to learn complex platforms quickly.
- Bachelor’s degree or equivalent experience.
Nice to have
- Experience supporting finance, accounting, or operations teams.
- ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite).
Pay
$100K – $170K (USD; base salary or total pay not stated)
Tools
QuickBooks, Xero, Sage Intacct, NetSuite
Model-written summary · the original posting is authoritative