Campfire
Customer Success Manager
$100K–$170K
San Francisco · On-site · Manager · Full-time · Posted Aug 8, 2025
- Experience
- 3+ years of Customer Success or Account Management experience in B2B SaaS.
- Education
- Bachelor’s degree or equivalent experience.
About the job
Owns a portfolio of Campfire customers, driving product adoption, retention, renewals, and expansion while helping finance and accounting teams realize value from the platform.
What you'll do
- Manage customer relationships, account health, success planning, QBRs, and churn risk.
- Lead renewals and partner with Sales on upsell and cross-sell opportunities.
- Enable product adoption and collaborate with Implementation, Support, and Product on customer outcomes and feedback.
What they ask for
- 3+ years of Customer Success or Account Management experience in B2B SaaS.
- Strong technical aptitude and ability to learn complex platforms quickly.
- Bachelor’s degree or equivalent experience.
Nice to have
- Experience supporting finance, accounting, or operations teams.
- ERP or accounting software experience, such as QuickBooks, Xero, Sage Intacct, or NetSuite.
Pay
USD $100K – $170K (base salary); Offers Equity; Offers Commission
Tools
QuickBooks, Xero, Sage Intacct, NetSuite
Model-written summary · the original posting is authoritative