Campfire
Customer Support Manager
$100K–$140K
San Francisco · On-site · Manager · Full-time · Posted Jan 15, 2026
- Experience
- 3+ years in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, or Account Management).
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Provides customer support for technical and accounting-related issues, resolves complex cases, and helps develop Campfire’s support processes and customer experience.
What you'll do
- Manage support tickets, troubleshoot ERP workflows and accounting data issues, and ensure cases are fully resolved.
- Track customer health and support trends, and collaborate with Customer Success, Product, and Engineering on customer feedback and product fixes.
- Build support playbooks and maintain internal and customer-facing documentation and self-service resources.
What they ask for
- 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles.
- Strong technical aptitude and ability to learn new software platforms quickly.
- Comfort troubleshooting accounting data, financial workflows, and system integrations.
- Bachelor’s degree or equivalent practical experience.
Nice to have
- Experience with ERP platforms such as QuickBooks, Xero, Sage Intacct, or NetSuite.
Pay
$100K – $140K (USD, base salary)
Tools
QuickBooks, Xero, Sage Intacct, NetSuite
Model-written summary · the original posting is authoritative