Campfire
Customer Support Manager
$100K–$140K
New York · On-site · Manager · Full-time · Posted Feb 2, 2026
- Experience
- 3+ years in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management).
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Owns complex customer support cases and improves support processes for Campfire’s technical and accounting-related product needs.
What you'll do
- Resolve customer inquiries and troubleshoot ERP workflows, accounting data, and product functionality.
- Work with Product, Engineering, and Customer Success to report issues, share feedback, and improve customer experience.
- Build support playbooks, documentation, and self-service resources.
What they ask for
- 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles.
- Strong technical aptitude and ability to learn software platforms quickly.
- Comfort troubleshooting accounting data, financial workflows, and system integrations.
- Bachelor’s degree or equivalent practical experience.
Nice to have
- Experience with ERP platforms such as QuickBooks, Xero, Sage Intacct, or NetSuite.
Pay
$100K – $140K (base salary; currency not stated)
Tools
QuickBooks, Xero, Sage Intacct, NetSuite
Model-written summary · the original posting is authoritative