Campus
IT Support Specialist
$47K–$56K
Campus Phoenix · Hybrid · Full-time · Posted Oct 6, 2026
- Experience
- At least 2 years of customer-facing technical support experience.
- Visa sponsorship
- Unable to offer new H-1B visa sponsorship; candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. H-1B transfers and TN visa sponsorship for eligible Canadian and Mexican citizens are supported.
About the job
Provides remote technical support to students and faculty, manages devices and accounts, and refurbishes returned hardware for redeployment.
What you'll do
- Troubleshoot student and faculty hardware, connectivity, software, and account issues across support channels.
- Manage device provisioning and replacement orders, and repair or refurbish returned equipment.
- Analyze support-ticket patterns and document proactive solutions in collaboration with internal teams.
What they ask for
- At least 2 years of customer-facing technical support experience.
- Hands-on experience with Google Workspace, Chrome OS, and Windows 10/11 troubleshooting.
- Knowledge of home Wi-Fi and ISP troubleshooting, including cellular hotspot diagnostics.
- Experience with Zendesk/Kustomer/Salesforce or similar ticketing systems; must be located in or near Phoenix, AZ.
Nice to have
- Familiarity with Google Admin Console, Intune, or Jamf; admin-level knowledge of Zoom or Google Meet permissions.
- Education-sector IT experience or relevant certifications, including CompTIA A+, Google IT Support Professional Certificate, or others listed.
Pay
$47,000 - $56,000 USD base salary
Tools
Google Workspace, Chrome OS, Windows 10/11, Zendesk, Kustomer, Salesforce, Google Admin Console, Intune
Model-written summary · the original posting is authoritative