Candid Health
Customer Experience
$100K–$130K
San Francisco (CA), Denver (CO), New York (NY) · Hybrid · Full-time · Posted Sep 18, 2026
- Experience
- 1-4 years in customer experience, support, operations, or related roles.
About the job
Provides customer support for Candid Health’s billing platform, resolves and escalates customer issues, and improves customer experience team operations.
What you'll do
- Respond to customer inquiries about billing, claims processing, product functionality, bugs, and feature requests while meeting designated SLAs.
- Coordinate with Product, Engineering, Operations, and Billing teams to resolve tickets and improve processes.
- Create and improve SOPs, response macros, support articles, and workflows to increase team efficiency and support quality.
What they ask for
- 1-4 years of experience in customer experience, support, operations, or related roles.
- Excellent written communication skills with customers and coworkers.
- Ability to troubleshoot customer issues, prioritize competing tasks, and collaborate with cross-functional teams.
- Thorough attention to detail, particularly regarding data security.
Nice to have
- Familiarity with insurance claims processing.
- Comfort troubleshooting technical issues such as API and platform integrations.
Pay
$100,0000 to $130,000 USD (base salary)
Tools
API
Model-written summary · the original posting is authoritative