Canopy
Customer Support Specialist - Tier 1
Draper, UT +1 · Full-time · Posted Oct 30, 2026
- Location
- Draper, UT
South Jordan, Utah, United States - Experience
- No minimum years required; 2–3 years in a call center is listed as a bonus.
About the job
Provides customer support for Canopy software through email, in-app chat, and phone, troubleshooting issues and helping users navigate features.
What you'll do
- Resolve customer issues, provide remote troubleshooting, and escalate based on context and severity.
- Explain software navigation and features, and share relevant resources and products with customers.
- Coordinate on technical and account issues and help improve support processes.
What they ask for
- Excellent written and verbal communication skills in English.
- Ability to type at 50 wpm or faster.
- Ability to learn software and new tools quickly.
- Able to work a full-time schedule, typically Monday through Friday, with possible evening or weekend coverage.
Nice to have
- Experience with support ticketing systems or in customer service and support.
- Experience in a call center (2–3 years) or in accounting and tax software.
Tools
Salesforce, Intercom, Google Suite, Slack
AI focus
Excitement about implementing and using AI in day-to-day workflows.
Model-written summary · the original posting is authoritative