Canva
Strategic Customer Success Manager
Austin, TX, United States · Hybrid · Manager · Full-time · Posted Oct 23, 2026
- Experience
- 6+ years of enterprise-level post-sale experience in B2B SaaS.
About the job
Owns the post-implementation customer journey for Canva’s strategic North American enterprise accounts, driving adoption, renewals, and revenue growth.
What you'll do
- Lead onboarding, training, adoption, and advocacy across strategic accounts.
- Own renewals and expansion strategy; identify upsell and cross-sell opportunities with Sales.
- Diagnose account risks, coordinate mitigation, and advocate for customer needs across internal teams.
What they ask for
- 6+ years of enterprise-level post-sale experience in B2B SaaS.
- Demonstrated history of exceeding renewal and expansion quotas and owning a book of business.
- Ability to use data and analytics to influence customers and internal stakeholders.
- Commercial, consultative skills, including strategic negotiation and executive-level relationship building.
AI focus
The role supports customers using Canva Enterprise, described as an AI platform with design and productivity tools; no specific AI duties are stated.
Model-written summary · the original posting is authoritative