Cape
Operations Analyst, Consumer
$100K–$110K
Hybrid: New York, NY · Hybrid · Full-time · Posted Oct 5, 2026
- Experience
- No specific number of years stated; proven experience in a fast-paced operations role, customer support, or high-volume technical tasks.
- Education
- Bachelor’s Degree or equivalent experience; background in business, operations, national service, or a related field is preferred.
About the job
Handles high-volume customer and technical operations, tests network and mobile app quality, resolves customer issues, and helps build scalable processes for Cape’s consumer mobile carrier.
What you'll do
- Troubleshoot customer and technical issues, coordinate fixes with engineering, and confirm resolution with customers.
- Test the network and mobile apps, report bugs, and provide customer-driven product feedback.
- Manage device inventory and partner relationships, support fraud response, and improve operational workflows.
What they ask for
- Strong verbal and technical communication with customers and engineers.
- Ability to manage high-volume tasks and multiple customer issues simultaneously.
- Proven experience in fast-paced operations, customer support, or high-volume technical work.
- Bachelor’s Degree or equivalent experience; business, operations, national service, or a related field is preferred.
Nice to have
- Experience with supply chain, logistics, eCommerce, or telecommunications workflows.
- Experience with mobile app QA and bug tracking, or familiarity with mobile troubleshooting, command line, or radio communications.
Pay
$100,000-$110,000 USD base salary
Tools
mobile applications, command line
Model-written summary · the original posting is authoritative