Capital One
Associate, Process Management – Associate Insights & Connections | Retail Bank
$73K–$84K
McLean, VA · Full-time · Posted Oct 29, 2026
- Experience
- At least 1 year in administrative, process management, project management, or operations experience; preferred: 2+ years in Process Management, Project Management, Operations, or Continuous improvement.
- Education
- Bachelor’s Degree
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position.
About the job
Supports and improves frontline feedback programs by coordinating engagement activities, facilitating discussions, organizing insights, and strengthening processes connecting branch and café associates with business leaders.
What you'll do
- Coordinate Branch and Café Connection Panels, START testing, and frontline visits, including scheduling, logistics, and documentation.
- Facilitate structured discussions and capture, organize, and summarize associate feedback for stakeholders.
- Improve recurring workflows and documentation, including using approved AI tools to reduce manual work.
What they ask for
- Bachelor’s Degree
- At least 1 year of administrative, process management, project management, or operations experience
Nice to have
- 2+ years of experience in Process Management, Project Management, Operations, or Continuous improvement
- Experience facilitating group discussions; using generative AI or automation tools; or using Google Workspace
Pay
$73,300 - $83,700 USD base salary (McLean, VA; Process Manager)
Tools
Google Workspace, generative AI, automation tools
AI focus
Use approved AI tools and emerging technologies to streamline administrative workflows, support meeting preparation and feedback synthesis, organize information, and reduce manual processes.
Model-written summary · the original posting is authoritative