Capital One
Café Ambassador - Hollywood
$53K–$57K
Los Angeles, CA · Full-time · Posted Sep 28, 2026
- Experience
- At least 1 year of Retail, Sales, or Customer Service experience; preferred: 2+ years of banking experience and 2+ years of Retail or Customer-facing experience.
- Education
- High School Diploma, GED, or Equivalent Certification; Associate’s degree preferred.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Connect with Café guests, guide them through digital banking, share information about Capital One products, support community events, and resolve customer issues.
What you'll do
- Engage guests and guide them through digital banking tools, including troubleshooting technology challenges.
- Share information about Capital One products and services, and host or support local financial-health events.
- Advocate for customers and resolve issues, including complaints and escalations, in line with compliance and regulatory requirements.
What they ask for
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- Available for a flexible schedule, including nights, weekends, and holidays, and able to attend required training sessions.
- Able to lift up to 25 pounds and stand or move for extended periods.
Nice to have
- Associate’s degree; 2+ years of banking experience or 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite; strong written and oral communication skills.
Pay
$52,624 - $57,408 USD base salary
Tools
G-Suite
Model-written summary · the original posting is authoritative