Capital One
Café Ambassador - Santa Monica
$53K–$57K
Santa Monica, CA · Full-time · Posted Sep 21, 2026
- Experience
- At least 1 year of Retail, Sales, or Customer Service experience.
- Education
- High School Diploma, GED, or Equivalent Certification.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Serves as a community-facing banking guide in a Capital One Café, helping guests use digital banking, resolve issues, and connect with financial-health events.
What you'll do
- Engage with guests and explain Capital One products and services through conversation, without traditional sales quotas.
- Guide customers through digital banking tools, troubleshoot technology issues, and resolve customer concerns, including escalations.
- Support local financial-health events and foster an inclusive community environment.
What they ask for
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- Flexible availability for nights, weekends, and holidays; ability to adapt to schedule changes and attend required training.
- Able to lift up to 25 pounds and stand or move for extended periods.
Nice to have
- Associate’s degree; 2+ years of banking experience; or 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite; strong written and oral communication skills.
Pay
$52,624 - $57,408 USD base salary
Tools
G-Suite
Model-written summary · the original posting is authoritative