Capital One
Café Coach- Mall of America
$95K–$105K
Bloomington, MN · Full-time · Posted Sep 10, 2026
- Experience
- At least 2 years of Customer, Retail, or Financial Services experience, and at least 1 year of People Management experience or 2 years Retail Bank Experience.
- Education
- High School Diploma, GED, or Equivalent Certification
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads Café Ambassadors at the Mall of America, coaching customer service, managing café operations, and supporting community engagement and digital banking assistance.
What you'll do
- Coach and develop Café Ambassadors through in-person observation and behavioral feedback, focusing on guest experience and team growth.
- Oversee daily operations, security, risk management, compliance, customer privacy, and maintenance of the café environment.
- Guide digital banking support, continuous improvement, problem-solving, and local community events.
What they ask for
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
Nice to have
- Bachelor's Degree
- 3+ years of Customer, Retail, or Financial Services experience; 2+ years of People Management experience
Pay
$95,000 - $105,000 USD base salary
Tools
mobile and online banking, AI, GEMS
AI focus
Explore AI and GEMS to streamline processes, solve problems, and reduce administrative burdens.
Model-written summary · the original posting is authoritative