Capital One
Café Coach - Scottsdale Fashion Sq
$95K–$105K
Scottsdale, AZ · Full-time · Posted Sep 16, 2026
- Experience
- At least 2 years of Customer, Retail, or Financial Services experience; and at least 1 year of People Management experience or 2 years Retail Bank Experience.
- Education
- High School Diploma, GED, or Equivalent Certification
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads a Capital One Café team, coaching customer service, overseeing safe daily operations, and building community engagement while improving the guest experience.
What you'll do
- Coach Café Ambassadors through on-floor observation and behavioral feedback, supporting their development and customer interactions.
- Oversee daily operations, customer privacy, security, risk management, compliance, and the condition of the Café space.
- Guide digital banking support, continuous improvement, problem-solving, and community events and partnerships.
What they ask for
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
Nice to have
- Bachelor's Degree
- 3+ years of Customer, Retail, or Financial Services experience; 2+ years of People Management experience
Pay
$95,000 - $105,000 USD base salary
Tools
AI, GEMS
AI focus
Explore AI and GEMS to streamline processes, solve problems, and reduce administrative burdens.
Model-written summary · the original posting is authoritative