Capital One
Dealer Success Manager
$110K–$125K
Albany, NY +2 · Manager · Full-time · Posted Oct 28, 2026
- Location
- Albany, NY
Buffalo, NY
Syracuse, NY - Experience
- At least 1 year each in Process Management and Relationship management; preferred: 2+ years in each.
- Education
- High School diploma, GED or equivalent certification
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Partners with auto dealerships and internal sales teams to grow Navigator Platform subscriptions, drive adoption and retention, and provide customer training and technical support.
What you'll do
- Collaborate with Area Sales Managers and POD teams on market strategies and sales goals; support Navigator Platform pitches and retention.
- Own dealership setup, training, adoption, and retention, including ROI discussions and stakeholder engagement.
- Troubleshoot Navigator Platform and process issues, improve customer-focused processes, and visit dealerships in market (up to 50% travel).
What they ask for
- High School diploma, GED or equivalent certification.
- At least 1 year of experience in Process Management.
- At least 1 year of experience in Relationship management.
Nice to have
- Bachelors Degree.
- 2+ years of experience in Process Management and 2+ years of experience in Relationship management.
Pay
$109,900 - $125,400 USD base salary (Sales Territory); performance-based incentive compensation may include cash bonuses and/or long-term incentives, with no amounts stated.
Tools
Navigator Platform
Model-written summary · the original posting is authoritative