Capital One
Director of Hospitality, Retail Experiences
$187K–$256K
McLean, VA +3 · Director · Full-time · Posted Oct 14, 2026
- Location
- McLean, VA
Richmond, VA
New York, NY
Wilmington, DE - Experience
- At least 5 years leading projects in a corporate or hospitality environment and at least 5 years of people leadership experience; preferred: 7+ years in strategic scaling of multi-unit retail or hospitality operations.
- Education
- Bachelor’s Degree or Military experience
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads strategy, operations, and partner performance for the food and beverage program across Capital One’s nationwide Café network.
What you'll do
- Set the F&B vision, menu offerings, operating standards, and promotional plans for the Café network.
- Manage third-party operator performance, service-level agreements, quality assurance, and program budget.
- Lead an internal team and collaborate across functions to integrate hospitality into the customer experience.
What they ask for
- Bachelor’s Degree or Military experience
- At least 5 Years of experience leading projects in a corporate or hospitality environment
- At least 5 Years of people leadership experience
Nice to have
- 7+ years of experience in strategic scaling of retail or hospitality operations in a multi-unit setting
- Hospitality consulting experience in a high quality fast-casual environment
Pay
$206,000 - $235,100 USD base salary (McLean, VA); $224,800 - $256,500 USD base salary (New York, NY); $187,300 - $213,700 USD base salary (Richmond, VA); $187,300 - $213,700 USD base salary (Wilmington, DE)
Tools
SOPs, SLAs, KPIs, OKRs
Model-written summary · the original posting is authoritative