Capital One
Director of Participant Enablement
$187K–$235K
Riverwoods, IL +3 · Director · Full-time · Posted Sep 29, 2026
- Location
- Riverwoods, IL
Richmond, VA
McLean, VA
Chicago, IL - Experience
- At least 8 years in enablement operations, client or participant readiness, or CRM technology management; at least 7 years with Salesforce environments; at least 4 years integrating third-party tools into Salesforce; and at least 5 years with dashboards, KPI frameworks, and CRM data governance or validation.
- Education
- Bachelor’s degree or military experience
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Build and lead participant enablement by managing Salesforce and related tools, merchant referral workflows, and performance analytics.
What you'll do
- Set the roadmap and governance for Salesforce and integrated enablement technologies, including automation.
- Implement and operate merchant referral systems and optimize referral workflows and attribution.
- Build CRM dashboards and KPI frameworks, and turn participant and referral data into recommendations.
What they ask for
- Bachelor’s degree or military experience.
- At least 8 years of experience in enablement operations, client or participant readiness, or CRM technology management.
- At least 7 years designing, configuring, optimizing, and architecting Salesforce environments.
- At least 4 years integrating third-party tools into Salesforce and at least 5 years building dashboards, KPI frameworks, and data governance or validation routines across enterprise CRM systems.
Nice to have
- 5+ years of people management experience.
- Relevant Salesforce certifications; financial services, payments, or fintech experience; integrated B2B/B2B2C marketing stack experience; or experience building enablement functions using Flow, process automation, or API-driven workflows.
Pay
$206,000 - $235,100 USD base salary (McLean, VA); $187,300 - $213,700 USD base salary (Richmond, VA); $187,300 - $213,700 USD base salary (Chicago, IL); $187,300 - $213,700 USD base salary (Riverwoods, IL)
Tools
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Experience Cloud, Resource Allocation Management (RAM), Referral Management Systems (RMS)
Model-written summary · the original posting is authoritative