Capital One
Director, Research & User Intelligence, Auto Finance
$210K–$239K
Plano, TX · Director · Full-time · Posted Oct 9, 2026
- Experience
- At least 5 years in a listed field and at least 5 years aggregating, collecting, and analyzing qualitative and quantitative data; at least 2 years managing researchers, analysts, or data scientists. Preferred: 7+ years in a listed field, 7+ years analyzing quantitative data, and 5+ years managing researchers, analysts, or data scientists.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.
About the job
Lead research and user-intelligence work for Auto Finance, combining research, data analysis, and agentic models to guide product and experience decisions.
What you'll do
- Build and maintain cumulative user intelligence and research/testing agents for interviews, concept tests, usability tests, and in-market assessments.
- Create a continuous discovery program that makes real and synthetic users available to product teams.
- Partner with CX and design teams on experience metrics, instrumentation, dashboards, and analysis.
What they ask for
- At least 5 years in User Experience Research, Data Science, Customer Experience, or Product Management.
- At least 5 years aggregating, collecting, and analyzing qualitative and quantitative data.
- At least 2 years managing researchers, analysts, or data scientists.
Nice to have
- Expertise developing AI-enabled continuous discovery tools or programs.
- Experience extracting insights from synthetic data and personas and building automated research workflows.
Pay
$209,500 - $239,100 USD base salary
AI focus
Configure agentic models and research/testing agents to extract insights from existing intelligence and conduct interviews, concept and usability testing, and in-market assessments; develop AI-enabled continuous discovery tools and automated research workflows.
Model-written summary · the original posting is authoritative