Capital One
Manager, Learning Experience Design (Hybrid)
$122K–$153K
Richmond, VA +4 · Manager · Full-time · Posted Oct 15, 2026
- Location
- Richmond, VA
McLean, VA
Chicago, IL
Plano, TX
Riverwoods, IL - Experience
- At least 3 years leading and managing people; at least 4 years in instructional design and development; at least 3 years in project or cross-functional program management; at least 3 years in stakeholder management or internal client consulting. Preferred: 5+ years in people management or 6+ years in instructional design, curriculum development, and learning evaluation.
- Education
- Bachelor’s Degree or military experience; Master’s Degree in Instructional Design, Adult Education, Educational Technology, or Organizational Design preferred.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position.
About the job
Leads a team that designs and improves AI-enabled, data-driven learning solutions for frontline operations, aligning them with agent performance and business priorities.
What you'll do
- Manage, coach, and develop instructional designers and creative specialists, encouraging agile practices and experimentation.
- Partner with operational leaders to identify performance gaps and deliver learning solutions for call center, back-office, and frontline teams.
- Use AI tools, operational data, and learning metrics to improve content and measure learning impact.
What they ask for
- Bachelor’s Degree or military experience.
- At least 3 years of experience leading and managing people.
- At least 4 years of experience in instructional design and development.
- At least 3 years of experience in project management or cross-functional program management, and at least 3 years in stakeholder management or internal client consulting.
Nice to have
- Master’s Degree in Instructional Design, Adult Education, Educational Technology, or Organizational Design.
- 5+ years of people management or 6+ years of instructional design, curriculum development, and learning evaluation experience; contact center or generative AI experience is also preferred.
Pay
Chicago, IL: $122,100 - $139,400 USD base salary; McLean, VA: $134,400 - $153,300 USD base salary; Plano, TX: $122,100 - $139,400 USD base salary; Richmond, VA: $122,100 - $139,400 USD base salary; Riverwoods, IL: $122,100 - $139,400 USD base salary
Tools
generative AI, SAM, Agile/Iterative Design
AI focus
Integrate generative AI, automation, and learning technologies into learning design and maintenance workflows to accelerate content development, update knowledge repositories, and personalize learning.
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