Capital One
Manager, Process Manager
$122K–$139K
Plano, TX · Manager · Full-time · Posted Oct 27, 2026
- Experience
- At least 3 years in a listed process, risk, analysis, audit, compliance-testing, or quality-assurance area; at least 2 years in project management and at least 2 years using digital, analytical, or AI-enabled tools. Preferred experience includes 5+ years in specified risk/process areas or 4+ years in project management, operational testing, or technology enablement.
- Education
- Bachelor’s Degree or Military Experience
- Visa sponsorship
- Will not sponsor a new applicant for employment authorization or provide immigration-related support.
About the job
Leads cross-functional Network Risk Operations initiatives that improve processes, assurance, reporting, and technology adoption, including practical automation and AI-enabled solutions.
What you'll do
- Identify operational trends, root causes, risks, and improvement opportunities; translate business and testing insights into actionable solutions.
- Develop and operationalize assurance workflows, reporting, dashboards, governance, and scalable process or technology improvements.
- Partner across teams and influence stakeholders to implement solutions, manage priorities, and drive adoption.
What they ask for
- Bachelor’s Degree or Military Experience
- At least 3 years of experience in Process Management, Risk Management, Business Analysis, Internal Audit, Compliance Testing, or Quality Assurance
- At least 2 years of experience in Project management
- At least 2 years of experience using digital, analytical, or AI-enabled tools
Nice to have
- 5+ years in Process Management, Risk Management, Internal Audit, Compliance Testing, or Risk Assurance; or 4+ years in Project Management, Operational Testing, or Technology Enablement
- Experience in Financial Services or Consumer Lending operations, sample selection, control monitoring, or root-cause issue tracking; Lean, Six Sigma, or equivalent certification
Pay
$122,100 - $139,400 USD base salary (Plano, TX)
AI focus
Evaluate AI-enabled capabilities and apply AI-enabled tools or solutions to modernize assurance and operational workflows.
Model-written summary · the original posting is authoritative