Capital One
Manager, Process Manager - Network Product Documentation- Global Payment Network
$122K–$153K
McLean, VA +3 · Manager · Full-time · Posted Sep 29, 2026
- Location
- McLean, VA
Richmond, VA
Chicago, IL
Riverwoods, IL - Experience
- At least 2 years in Process Management and 2 years in a cross-functional environment managing stakeholder expectations; at least 1 year using technical formatting, authoring, or publishing tools. Preferred: 5+ years in Process Management or Project Management.
- Education
- Bachelor’s Degree or Military experience
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Manages and modernizes Global Product Network documentation, improving its content, workflows, governance, and audit readiness.
What you'll do
- Author, maintain, and publish technical specifications, guides, and documentation for technical and non-technical audiences.
- Analyze requirements and redesign documentation workflows, including automation and AI opportunities.
- Manage document lifecycles and risk standards, engage stakeholders, and support team knowledge-sharing.
What they ask for
- Bachelor’s Degree or Military experience
- At least 2 years of experience in Process Management
- At least 2 years of experience working in a cross-functional environment managing stakeholder expectations
- At least 1 year of hands-on experience using technical formatting, authoring, or publishing tools
Nice to have
- Master’s Degree in a listed field
- Lean, Six Sigma, BPM, or Agile certification; 5+ years in Process Management or Project Management; or relevant financial services, payment network, or Agile documentation experience
Pay
$122,100 - $139,400 USD base salary (Chicago, IL); $134,400 - $153,300 USD base salary (McLean, VA); $122,100 - $139,400 USD base salary (Richmond, VA); $122,100 - $139,400 USD base salary (Riverwoods, IL)
AI focus
Identify opportunities for AI integration and workflow automation throughout the documentation lifecycle.
Model-written summary · the original posting is authoritative