Capital One
Manager, Product Management - US Card Customer Servicing Platforms
$150K–$205K
McLean, VA +3 · Manager · Full-time · Posted Oct 29, 2026
- Location
- McLean, VA
Richmond, VA
Chicago, IL
New York, NY - Experience
- At least 3 years of Product Management experience is required only for candidates with a bachelor's degree in any field; otherwise, no years are specified.
- Education
- Bachelor's or Master’s Degree in a quantitative field, Business or Marketing, or a bachelor's degree in any field plus at least 3 years of Product Management experience.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position.
About the job
Leads product strategy and delivery for US Card customer-servicing platforms, including AI-assisted customer interactions, IVR, and correspondence data systems.
What you'll do
- Define platform roadmaps and improve customer self-service and servicing experiences, coordinating with partner teams.
- Develop data-driven strategies and improve production systems, including reconciliation and self-healing controls.
- Lead cross-functional teams to solve customer problems, manage complex dependencies, and deliver resilient product outcomes.
What they ask for
- A qualifying quantitative, business, or marketing Bachelor's or Master’s Degree, or a bachelor's degree in any field plus at least 3 years of Product Management experience.
- Currently holds or is obtaining the qualifying degree, with completion expected on or before the scheduled start date.
Nice to have
- Experience translating business strategy and analysis into consumer facing digital products
Pay
$149,800 - $171,000 USD base salary (Chicago, IL); $164,800 - $188,100 USD base salary (McLean, VA); $179,700 - $205,100 USD base salary (New York, NY); $149,800 - $171,000 USD base salary (Richmond, VA)
Tools
AI, Interactive Voice Response, natural language processing
AI focus
Develop AI-enabled customer servicing, including intelligent interactions, agentic self-service, and an AI-driven conversational IVR platform.
Model-written summary · the original posting is authoritative