Capital One
Manager, Project Management- Change and Enablement for AI (Hybrid)
$138K–$173K
Richmond, VA +4 · Manager · Full-time · Posted Oct 30, 2026
- Location
- Richmond, VA
McLean, VA
Chicago, IL
Plano, TX
Riverwoods, IL - Experience
- At least 3 years in client-facing consulting or internal strategic advisory; at least 2 years in learning design, knowledge management, or change management; at least 1 year each in hands-on Generative AI, project/program/campaign management, and learning and change strategy creation. Preferred: 5+ years in management consulting or strategic advisory; 3+ years in large-scale operations/contact-center campaigns and technology adoption/digital transformation strategy.
- Education
- Bachelor’s Degree or military experience
- Visa sponsorship
- Will not sponsor a new applicant for employment authorization or offer immigration-related support for this position.
About the job
Leads AI readiness, training, change management, and adoption campaigns for Capital One Card Operations frontline teams.
What you'll do
- Design and execute AI readiness and enablement campaigns, including training, communications, and reinforcement resources.
- Align stakeholders and tailor enterprise learning and change resources to Card Operations workflows.
- Develop readiness measures and feedback loops to evaluate adoption and continuously improve enablement.
What they ask for
- Bachelor’s Degree or military experience.
- At least 3 years of experience in client-facing consulting or internal strategic advisory roles.
- At least 2 years of experience in learning design, knowledge management, or change management.
- At least 1 year each in hands-on Generative AI use or enablement, project/program/campaign management, and learning and change strategy creation.
Nice to have
- 5+ years in management consulting or strategic advisory roles influencing senior leadership; 3+ years developing large-scale operations or contact-center change, communication, or enablement campaigns.
- 3+ years in technology adoption or digital transformation strategy; familiarity with Prosci or agile project execution; experience supporting frontline operations.
Pay
$138,100 - $157,700 USD annual base salary (Chicago, IL); $151,900 - $173,400 USD annual base salary (McLean, VA); $138,100 - $157,700 USD annual base salary (Plano, TX); $138,100 - $157,700 USD annual base salary (Richmond, VA); $138,100 - $157,700 USD annual base salary (Riverwoods, IL)
Tools
Generative AI, AI, prompt engineering
AI focus
Develops training, change management, and adoption strategies to integrate AI and Generative AI into daily operations; uses AI tool telemetry and feedback to measure and improve adoption.
Model-written summary · the original posting is authoritative