Capital One
Manager, Project Manager, Consumer Intelligence
$138K–$173K
McLean, VA +1 · Manager · Full-time · Posted Oct 9, 2026
- Location
- McLean, VA
Richmond, VA - Experience
- At least six years experience in Process or Project Management; preferred: 1+ year of people management experience.
- Education
- Bachelor’s degree or Military experience.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position.
About the job
Leads research operations and manages complex projects for the Customer Experience Management Program, delivering customer feedback research and supporting team processes and strategic initiatives.
What you'll do
- Develop and deliver research and surveys to capture customer feedback at key points in the customer journey.
- Manage project plans, requirements, timelines, risks, stakeholder communications, and delivery preparation.
- Establish and maintain process and system documentation, and champion well-managed processes.
What they ask for
- Bachelor’s degree or Military experience.
- At least six years experience in Process or Project Management.
- Exceptional communication, collaboration, organizational, and documentation skills.
- Strong technical background and ability to identify and mitigate technical risks throughout delivery.
Nice to have
- 1+ year of people management experience; PMP, Lean, Agile or Six Sigma certification.
- Familiarity with SQL and Jira; background in market research and survey design.
Pay
$151,900 - $173,400 USD base salary (McLean, VA); $138,100 - $157,700 USD base salary (Richmond, VA)
Tools
SQL, Jira
Model-written summary · the original posting is authoritative