Capital One
Market Manager- Bronx & Westchester Market
$112K–$126K
Bronx, NY · Manager · Full-time · Posted Aug 26, 2026
- Experience
- At least 2 years of Retail, Sales, or Banking Experience and at least 1 year of People Management experience or 1 year of Supervisory experience.
- Education
- High School Diploma, GED, or Equivalent Certification
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads a 1–3 branch market, coaching Branch Ambassadors and managing operations to deliver strong customer experiences, develop the team, and build community connections.
What you'll do
- Coach and develop Branch Ambassadors through observation and behavioral feedback; handle complex customer escalations.
- Oversee branch operations, talent, resources, and customer feedback to improve the local experience and maintain brand standards.
- Guide digital banking support, use emerging technology to streamline work, and coordinate approved community initiatives.
What they ask for
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Nice to have
- Bachelor’s Degree
- 4+ years of Customer, Retail, or Financial Services experience; 2+ years of People Management experience
Pay
$112,100 - $126,000 USD base salary
Tools
AI, GEMS
AI focus
Use emerging technology like AI and GEMS to streamline processes, solve problems, and reduce administrative work.
Model-written summary · the original posting is authoritative