Capital One
Market Manager - North Jersey
$112K–$126K
Jersey City, NJ +1 · Manager · Full-time · Posted Sep 28, 2026
- Location
- Jersey City, NJ
Nutley, NJ - Experience
- At least 2 years of Retail, Sales, or Banking Experience and at least 1 year of People Management experience or 1 year of Supervisory experience.
- Education
- High School Diploma, GED, or Equivalent Certification
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads a North Jersey retail banking market, coaching Branch Ambassadors and overseeing customer experience, operations, team development, and community engagement across an average of 1–3 branches.
What you'll do
- Coach and develop Branch Ambassadors through observation and behavioral feedback; support team performance and operations.
- Handle complex customer escalations and improve the customer experience, branch environment, and operational practices.
- Guide digital banking support and community initiatives, and explore technology to simplify processes.
What they ask for
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Nice to have
- Bachelor’s Degree
- 4+ years of Customer, Retail, or Financial Services experience; 2+ years of People Management experience
Pay
$112,100 - $126,000 USD base salary (Jersey City, NJ); $112,100 - $126,000 USD base salary (Nutley, NJ)
Tools
AI, GEMS
AI focus
Explore AI and GEMS to streamline processes, solve problems, and reduce administrative work.
Model-written summary · the original posting is authoritative