Capital One
Market Manager - Queens
$112K–$126K
Whitestone, NY +9 · Manager · Full-time · Posted Aug 21, 2026
- Location
- Whitestone, NY
Astoria, NY
Floral Park, NY
Flushing, NY
Bayside, NY
Sunnyside, NY
Rego Park, NY
Queens Village, NY
Jackson Heights, NY
South Richmond Hill, NY - Experience
- At least 2 years of Retail, Sales, or Banking Experience and at least 1 year of People Management or Supervisory experience.
- Education
- High School Diploma, GED, or Equivalent Certification
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads a market of 1–3 branches, coaching Branch Ambassadors to deliver strong customer experiences, run effective operations, and engage with the local community.
What you'll do
- Coach and develop Branch Ambassadors through observation and behavioral feedback; handle complex customer escalations.
- Oversee branch experience, operations, talent, and resources while driving continuous improvement across the market.
- Support digital banking adoption and use emerging technology to simplify processes; coordinate approved community initiatives.
What they ask for
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Nice to have
- Bachelor’s Degree
- 4+ years of Customer, Retail, or Financial Services experience; 2+ years of People Management experience
Pay
USD $112,100 - $126,000 base salary
Tools
AI, GEMS, mobile and online banking
AI focus
Leverage emerging technology like AI and GEMS to streamline processes, solve problems, and reduce administrative burdens.
Model-written summary · the original posting is authoritative