Capital One
Principal Associate, CMS Operations and Support Specialist- CDX
$110K–$138K
Richmond, VA +3 · Principal · Full-time · Posted Sep 15, 2026
- Location
- Richmond, VA
McLean, VA
Chicago, IL
Riverwoods, IL - Experience
- At least 4 years managing user access controls or account permissions and at least 2 years administering enterprise content management systems. Preferred: 5+ years in platform management or CMS operations, marketing, or financial services/another highly regulated industry; 2+ years evaluating or implementing GenAI, automation, or new technology integrations.
- Education
- Bachelor’s Degree or Military experience
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Provides frontline support and operational governance for Capital One’s proprietary content platform, managing user access, support intake, Jira workflows, onboarding, reporting, and user communications.
What you'll do
- Handle Tier 1 user requests, escalate complex issues through Jira, and lead support triage.
- Manage access requests, onboarding workflows, platform governance, and operational hygiene.
- Maintain sprint boards, KPI dashboards, documentation, training logistics, and customer communications.
What they ask for
- Bachelor’s Degree or Military experience
- At least 4 years of experience managing user access controls or account permissions
- At least 2 years of experience administering enterprise content management systems
Nice to have
- 5+ years of platform management or CMS operations experience; 5+ years experience in a marketing role; or 5+ years of experience in financial services or another highly regulated industry
- 2+ years of experience evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem
Pay
$109,900 - $125,400 USD base salary (Sales Territory); $120,800 - $137,900 USD base salary (McLean, VA); $109,900 - $125,400 USD base salary (Riverwoods, IL); $109,900 - $125,400 USD base salary (Richmond, VA)
Tools
Foundry, CaaS, Slack, AllAccess, Jira, Confluence
AI focus
Preferred experience evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem.
Model-written summary · the original posting is authoritative