Capital One
Principal Associate, Issue & Event Management Lead | Premium Products & Shopping Risk
$110K–$138K
McLean, VA +1 · Principal · Full-time · Posted Oct 20, 2026
- Location
- McLean, VA
Richmond, VA - Experience
- At least 2 years in operations, risk management, compliance, or audit, and at least 2 years in process management, project management, or relationship management. Preferred: 3+ years in operations, risk management, compliance, or audit; 3+ years in process management or project management.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or offer immigration-related support for this position.
About the job
Leads risk event and issue management for Premium Products & Experiences and Capital One Shopping, guiding breakdown response, root cause analysis, remediation, reporting, and process improvement.
What you'll do
- Manage event and issue lifecycle, including scoping breakdowns and recording them in Fuse.
- Partner with risk, legal, compliance, and business teams on containment, customer recovery, remediation, and root cause analysis.
- Analyze trends, report insights to executive leadership, and improve risk processes, including exploring AI tools.
What they ask for
- At least 2 years of experience in operations, risk management, compliance, or audit.
- At least 2 years of experience in process management, project management, or relationship management.
Nice to have
- 3+ years of experience in operations, risk management, compliance, or audit; or 3+ years in process management or project management.
- Experience as a Risk Event and Issue Manager; familiarity with AI, spreadsheets, or Fuse/GRC tools; or a related process or project management certification.
Pay
$120,800 - $137,900 USD base salary; $109,900 - $125,400 USD base salary
Tools
Fuse, AI
AI focus
Identify process improvement opportunities, including opportunities to leverage AI tools; baseline familiarity with AI and active adoption are preferred.
Model-written summary · the original posting is authoritative