Capital One
Principal Client Support Specialist
$138K–$173K
Riverwoods, IL +1 · Principal · Full-time · Posted Oct 9, 2026
- Location
- Riverwoods, IL
McLean, VA - Experience
- At least 4 years in payment systems and EMV technologies; at least 4 years in software or hardware testing and certification workflows; at least 3 years in product development or technical project support.
- Education
- High School Diploma, GED or equivalent certification
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Manages Level 2 payment certification operations, coordinating partner testing, resolving technical queries, and moving certification projects from intake through approval.
What you'll do
- Oversee administrative and operational certification workflows for payment partners, terminal vendors, and mobile app developers.
- Serve as the primary operational contact, resolving technical and process queries from external partners.
- Coordinate cross-functional certification projects and apply EMV and security-testing knowledge to support compliance.
What they ask for
- High School Diploma, GED or equivalent certification
- At least 4 years of experience in payment systems and EMV technologies
- At least 4 years of experience in software or hardware testing and certification workflows
- At least 3 years of experience in product development or technical project support
Nice to have
- Bachelor's Degree
- Knowledge of payment certification levels or client-facing/vendor-support experience handling technical queries
Pay
$151,900 - $173,400 USD base salary (McLean, VA); $138,100 - $157,700 USD base salary (Riverwoods, IL)
Tools
EMV
Model-written summary · the original posting is authoritative