Capital One
Senior Associate, Process Manager
$81K–$101K
Houston, TX +1 · Manager · Full-time · Posted Sep 21, 2026
- Location
- Houston, TX
McLean, VA - Experience
- At least 1 year of experience in Microsoft Office or G Suite; at least 2 years in Business Process Management, Project Management, Relationship Management or Risk Management.
- Education
- High School Diploma, GED or equivalent certification.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization for this position.
About the job
Leads operational process improvement for debit network workflows, developing and implementing end-to-end solutions that improve efficiency, performance, and risk management.
What you'll do
- Lead process improvement initiatives and identify automation and AI opportunities across debit network workflows.
- Analyze operational data and reporting, resolve process breakdowns, and provide actionable insights to senior leaders.
- Design, document, and implement process lifecycle changes while guiding cross-functional stakeholders and project teams.
What they ask for
- High School Diploma, GED or equivalent certification.
- At least 1 year of experience in Microsoft Office or G Suite.
- At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.
Nice to have
- Bachelor’s Degree or military experience.
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
Pay
$88,800 - $101,300 USD base salary (McLean, VA); $80,800 - $92,200 USD base salary (Houston, TX)
Tools
Microsoft Office, G Suite
AI focus
Identify and apply automation tools and AI capabilities to improve and automate existing debit network workflows.
Model-written summary · the original posting is authoritative