Capital One
Senior Associate, Product Management | Capital One Travel - Agent Tooling
$111K–$138K
New York, NY +1 · Senior · Full-time · Posted Oct 27, 2026
- Location
- New York, NY
McLean, VA - Experience
- At least 1 year in product management, or at least 1 year in one of the listed related fields.
- Education
- Bachelor’s degree or military experience.
- Visa sponsorship
- Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.
About the job
Leads product strategy and delivery for agent servicing tools in Capital One Travel, improving frontline workflows and customer servicing through technology and targeted AI capabilities.
What you'll do
- Set and prioritize the tooling roadmap, using customer insights, data, and measurable outcomes to guide product decisions.
- Partner with engineering, servicing, business analysts, design, and other teams to build agent workflows and deliver tooling enhancements through an agile backlog.
- Explore AI and emerging technologies to make servicing more proactive and reduce friction and cognitive load for agents.
What they ask for
- Bachelor’s degree or military experience.
- At least 1 year of product management experience, or at least 1 year in product design, agile delivery, business analysis, data science, or software engineering.
Nice to have
- Bachelor’s degree in computer science or engineering.
- 1+ years translating business strategy or analysis into consumer facing digital products; working on core product platforms powering digital experiences; or serving as a product owner with cross-functional teams in an agile development process.
Pay
McLean, VA: $111,200 - $126,900 USD base salary; New York, NY: $121,300 - $138,400 USD base salary
Tools
Enterprise platforms, AI
AI focus
Integrate targeted AI capabilities and emerging technologies into agent tooling and the roadmap to support proactive servicing and improve workflows.
Model-written summary · the original posting is authoritative